Data Retention
How long we keep your data
We keep data only as long as it is needed to run your conferences, meet our legal and accounting obligations, and keep the platform secure. This page explains our retention periods per data category and how deletion works. Where the law requires a fixed retention window — for example, financial records — we say so plainly.
Retention schedule
| Data category | What it includes | Retention period |
|---|---|---|
| Account data | Name, email, organization, authentication metadata. | For the life of your account; deleted or scrubbed shortly after account deletion. |
| Orders, receipts & payment records | Transaction records, invoices, and receipts. Card numbers are never stored — Stripe handles card data. | Retained for the period required by tax, accounting, and anti-fraud law (commonly up to 7–10 years), even after account deletion. |
| Submissions & reviews | Papers, abstracts, review forms, scores, and decision records for a conference. | Kept while the conference workspace is active; removed on organizer request or when the workspace is deleted. |
| Uploaded files | Manuscripts, camera-ready files, and other documents in object storage. | Retained while linked to an active workspace; purged after the parent record is deleted, subject to backup cycles. |
| Application & audit logs | Security and audit logs of sensitive actions, plus operational error logs. | Typically retained for a limited rolling window (on the order of weeks to months) for security, debugging, and abuse investigation. |
| Analytics | First-party, privacy-respecting usage analytics. No third-party ad trackers. | Retained in aggregate; tied to consent surfaces and minimized where personal identification is not needed. |
Specific windows can vary with plan, jurisdiction, and legal obligations. Contact us if your organization has a data processing agreement with defined retention terms.
How deletion and export work
Self-service export
Download your personal data at any time via GET /users/me/export in a structured, portable format — useful before you close your account.
Account deletion scrubs PII
Deleting your account removes or scrubs your personal data from active systems. This is a self-service action you control.
Legally retained records
Certain financial records (orders, receipts, invoices) are kept for the period required by tax and accounting law, even after account deletion.
Backups age out
Encrypted backups follow a rolling retention cycle. Deleted records are not restored individually and drop out as backups expire.
Frequently asked questions
How do I delete my data?
You can delete your account from your account settings. Deletion scrubs your personal data from active systems. Some financial records (orders, receipts, invoices) are retained where required by tax and accounting law.
Can I export my data before deleting?
Yes. Use the self-service export endpoint (GET /users/me/export) to download your personal data in a structured, portable format before you delete your account.
How long do deleted items stay in backups?
Deleted data may persist in encrypted database backups until those backups age out of their retention window on a rolling cycle. Backups are not used to resurrect individually deleted records.
Related: Privacy Policy · Subprocessors · Security